booking conditions

Means of payment

Payment by bank transfer to our account.
Bankomat or credit card payment is not possible.

die weisse Wand – holiday flat Elke Winkler
Sparda Bank Villach
IBAN: AT13 4300 0398 2886 4007 BIC: VBOEATWW

Deposit
30% of the total arrangement price

Best price guarantee

We promise you that you will not find a cheaper price for the holiday flat – the white wall – anywhere online than on our homepage.

If you are unable to start your long-awaited holiday because you are ill yourself or have to go into quarantine because of a relative, we recommend that you take out hotel cancellation insurance. An illness with Covid-19 is insured like any other unexpected serious illness, here you can find the current insurance coverage in Austria. This will save you a lot of hassle in case of an event. You can take out the insurance quickly and easily here: Europäische Reiseversicherung


Cancellation conditions

We look forward to seeing you, but in times like these many things are uncertain. However, security should be at the heart of your holiday planning.


Money-back guarantee

In the event of a border or hospitality closure or lockdown, you can cancel free of charge, even at short notice, and you will receive your money back, or you can rebook your holiday in the holiday flat – the white wall – for another period. In this case, the deposit remains with us and serves as a down payment for your newly booked holiday.

If you have to cancel your holiday with us for any other reason, the Austrian hotel contract conditions apply.

up to 90 days before your arrival date:             40 % of the total package price
up to 30 days before your arrival date:             70 % of the total package price
up to 7 days before your date of arrival:           90 % of the total package price
in the event of early departure or no-show:   100 % of the total package price.

If you have already paid a deposit, this will be deducted from the cancellation fee due.


Check-In & Check-Out

Our guests can move into the holiday flat from 14:00 on the day of arrival. Check-in is possible until 18:00. On the day of departure we ask you to vacate the flat by 09:30 at the latest. These arrival and departure times can also vary if we agree this in advance.